Support Center
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Fetch It! Support
Getting Started Guide
Getting started with Fetch It! is simple:
- Download - Get Fetch It! from the Microsoft Store or our website
- Log In with GoPro - Click "Log In with GoPro" in the app to authenticate securely
- Start Fetching - Configure your download settings and click "Start Fetching"
For a detailed walkthrough, visit the full setup guide.
Connection Troubleshooting
Can't connect to GoPro? Try these steps:
- Ensure you have a stable internet connection
- Check that you're logged into GoPro.com in your browser
- Try logging out and back in within Fetch It!
- Disable any VPN or proxy services temporarily
- Check if GoPro's services are experiencing downtime
Still having issues? Contact support.
License Activation
Activating your Pro license:
- Open Fetch It! and go to Settings
- Click "Upgrade to Pro" or "Enter License Key"
- Complete the purchase through the secure checkout
- Your license activates automatically on the same device
Transferring your license: Licenses are tied to your Microsoft account. Simply install Fetch It! on your new device and sign in with the same Microsoft account.
Frequently Asked Questions
Is my GoPro password safe?
Yes. Fetch It! never sees or stores your password. Authentication happens directly through GoPro's secure login page.
What file formats are supported?
Fetch It! downloads all media formats from your GoPro cloud including MP4, JPG, and RAW files.
Can I use Fetch It! on Mac?
A macOS version is currently in development. Join our newsletter to be notified when it launches.
More FAQs available on the Fetch It! support page.
Found it! Support
Beta Access Instructions
Join the Found it! Beta:
- Visit the Found it! page and join the waitlist
- You'll receive an email invitation when a spot opens up
- Follow the link in the email to join the Google Play beta program
- Download Found it! from the Play Store
Beta software may contain bugs. Your feedback helps us improve!
How to Index Your Items
Scanning and indexing your inventory:
- Open Found it! and tap "New Scan"
- Take a clear photo of your shelf, drawer, or storage area
- AI will automatically detect and label items
- Review and edit labels as needed
- Assign a location name (e.g., "Garage Shelf 1")
Tips for best results: Good lighting, minimal clutter, and straight-on angles help AI detection accuracy.
Supported Devices
Found it! Requirements:
- Android 10.0 or higher
- Minimum 4GB RAM recommended
- Camera with autofocus
- Internet connection for AI processing
Coming soon: iOS version is on our roadmap for 2025.
Report a Bug
Found a bug? Help us squash it!
When reporting, please include:
- Your device model and Android version
- Steps to reproduce the issue
- Screenshots or screen recordings if possible
- Any error messages displayed
Send bug reports to [email protected] with subject "Found it! Bug Report".